Friday, 24 June 2016

Responsible & Accountable


This morning's #LDinsight tweetchat on Twitter posed the question "How do you respond when things go wrong?". Having earlier woken up to the news that the Great British Public (well, 72% of those who could) had decided by majority vote that the UK should leave the European Union, this struck me as a clever question which got me thinking. For me, the result of the referendum felt like it had 'all gone wrong'.
 
This was my response.. Shortly thereafter, my more considered reflection, aided by discussing 'how I am today' with my counsellor, and in drawing parallels with my heart bypass surgery last year, has led me to the conclusion that I need to take more and better responsibility for things like this. In my recovery period from surgery, I reflected on how I had to fess up to being responsible for my heart condition, how decisions and actions I had taken - or not taken - had led to arteriosclerosis and angina. I concluded that I couldn't undo any of that, that my intentions had been for the best, but that, with a little more attention and listening to my body, I might have avoided my condition. Now, however, after a significant "Oy! You!" kick up the pants, I was going to - and hopefully am - living more mindfully and carefully, paying attention to these things.

When my counsellor asked me how I was this morning, I told him I was sad, depressed, angry and a little scared about how the Euro vote had gone. In no particular order, I felt angry that 28% of those who could have voted and expressed an opinion had failed to do so (people died to give us the right to vote - that's why we have a democracy!), I was sad that the tone of discussion had been so polarised, negative and frankly xenophobic, depressed that as a nation we were now about to disassociate ourselves from a wider, more inclusive community and, finally, scared of the political, social and economic chaos and volatility which will follow.

But this led me to realise that, in the same way that I have had to 'own up' to my heart problems and surgery, I have to assume some responsibility for the outcome of the Euro Referendum.

Yes, I exercised my democratic right to vote, I put my cross in the box. But I had also taken a pretty hands-off approach during the run up to the vote. I had deliberately avoided conversations and discussion with others, I had kept my opinions and views to myself (I am, by nature non-confrontational); I had also pretty much assumed that my idea of common sense and fairness would be the prevailing and ultimately winning decision.

It was not enough - and I have to hold myself accountable, question what I could have done differently, what I have learned as a result and - critically - what I am going to do about it now.

It's clear to me that I cannot go off and sulk in the corner while others pick up the pieces and reassemble our culture, politics and international relations. I need to take more responsibility for what happens now and help to shape the future that we are going to be leaving our children. I don't have a plan for how I'm going to do that yet; it's early days in the political, economic and social maelstrom in which we now find ourselves.

Of this I'm sure. I won't be passive. I'm listening. And I will find a better way, or ways, to 'show up', to influence and to support all communities in our increasingly uncertain global future.



Thursday, 14 April 2016

Curation Skills

This morning, I attended an excellent Learning & Skills Group Webinar, hosted by @donaldhtaylor and presented by @julianstodd,  writer, consultant, founder of Sea Salt Learning and holder of the prestigious Learning & Performance Institute Colin Corder Award for Services to Learning in 2016. The topic was "Scaffolded Social Learning in Action: creating spaces to learn".  As always on these webinars, the chat panel was alive with comment and questions throughout, and I had a short exchange with one of the participants about curation, which led me to drop him an email later. That email crystalised my thinking on the topic, and has inspired me to expand that thinking out into this blog. Your thoughts, comments, amplification and challenges are very welcome.

I started by 'Googling' for a definition of Curation. The first answer which popped up was from Wikipedia
A nice, neat definition. But not actually the answer to the question I posed. I did not ask about DIGITAL Curation. I asked for a definition of curation. Now, I have enough experience to know to dig deeper through Google results pages, but it got me reflecting on a couple of things:  How accurate is Wikipedia? And how many people would look beyond that first result to seek other definitions? Just because it's on the Internet, doesn't mean it's true or accurate!

And that's why I see curation skills as critical to any kind of collective and social learning, from both a facilitator/curator and a learner perspective. The social media and tech is readily available, so the collection and re-presentation of collateral is relatively straightforward, after a short familiarisation with the tool/s selected (e.g. Pocket, Pinterest, Storify, etc).

However, the reflection on and critical analysis of that content is vital, and in my experience, is where things tend to fall down. "GIGO" applies here (Garbage in, garbage out). Is the material accurate, up-to-date, relevant, verified - and by whom? Where's the evidence, the truth test? Does the curator him/herself have the relevant qualifications, skills, experience and/or credibility to provide reassurance of its validity for the stakeholders and learners for whom the material is being collated?

Equally, contextualisation and narrative around that content is important. If a self-directed learner is curating material for themselves, then they probably have their own context already, but learning facilitators and/or subject matter experts who are curating content for others need to provide this - and the recipients need to be confident that it has been 'quality assured' for relevance and accuracy.

In a collective and social learning context, here's an opportunity for participants not only to source content, but for that content to be critically reviewed and evaluated by the collective before being made available as a resource. And in so doing, everyone gets the chance to experience and develop their own critical analysis skills for the future.

Happy to discuss further or to offer any assistance if this would be of interest.  You can find my details on LinkedIn.com or About.Me, and some of my curation examples on Pinterest.com/niallgavinuk and storify.com/niallgavinuk

Sunday, 10 April 2016

Unfamiliar Paths

Today, Saturday, 9th April 2016, is exactly one year (by day) since I first experienced the chest pain symptoms of what was shortly thereafter diagnosed as Angina, walking to the local shop, and life changed. 
 
And today, I find myself exploring the byways of Claremont Landscape Garden, a National Trust treasure in Esher, Surrey, in a contemplative mood. It's a small but pretty estate, with a lake and lots of walks in forestry and garden, and I am letting my eyes lead my feet, with no plan other than to occupy myself pleasurably whilst Mandy attends a craft beading show at Sandown Park Racecourse.  As I walk, I'm reflecting how pleasant this is, and how lucky I am to be here to experience it; how fantastic it is to be walking and not experiencing the scary tightening pain in my chest when I do that; how walking has been an integral part of my bypass operation recovery process and how I'm seeing analogies to my situation all around me today.  

I've been taking photos on my phone as I explore. Here are some musings related to those pictures.

Unfamiliar Paths

I have never been here before, so every pathway I follow is unfamiliar to me. But I can follow them reasonably confident that the National Trust won't let me lose my way or lead me off-site and will enable me to get back to the entrance and the inevitable - although very welcome - cafe, safely and unscathed. I'm now an independent L&D and Learning Technologies Consultant, slowly building up a new business in my 'new normal' life. This is new territory for me, unexplored territory, following my instincts, prepared to see where we go and what will emerge. A bit scary, but the Universe has brought me this far and I don't think it'll lead me astray now.

Unblocked

My Angina was caused by one collapsed cardiac artery (my 'heart attack' apparently) and two partially closed arteries, all due to having arteriosclerosis. When I had my corrective surgery in May, my surgeon didn't actually unblock those arteries, he bypassed all three of them (hence 'triple bypass'), with veins harvested from my legs (my scars look like navigable pathways in themselves). Re-plumbing the heart, basically. But he also told me I was good for another 25 years now, so the future has been unblocked to me. It's up to me to make the most of that time and the landscape which is unfolding ahead of me.

Unsteady on my feet

As I walked around the gardens today, I was conscious of having to be careful where I put my feet on these paths. I did stagger a couple of times, something I have noticed that I do when I am in an uncertain or distracted frame of mind and, it reminded me to be present in the moment, to be mindful of the terrain and the surrounding landscape at the same time. Hence the photos. 

No man is an island

The love and support I have had from so many people, family, friends, colleagues, social media and PLN (personal learning network) was, and continues to be, what got me through the last year and will be equally important to me in the years to come. Today, as I contemplate the last 12 months and look forward to the future, I hope I will be able to pay it forward for a long time to come.

 
Now, I wonder what's around that next corner...

Saturday, 26 March 2016

Proud

Earlier this week, I joined and participated in a particular professional tweetchat for the first time in several months and I was 'Mr Grumpy Pants' throughout. I found myself getting impatient with the L&D/ID/eLearning practitioner discussion, with only one or two other contributors reminding us about the 'customer' - be it the business or the learner themselves - whilst the main focus of the discussion rotated around eLearning outputs and related technology. I've tweeted and commented before about the tendency for us 'providers' to focus on our outputs, rather than our stakeholders' desired outcomes, and how we thereby perpetuate the disengagement of learners with 'product' and content, so I shan't repeat that here.

What really pushed me over the edge, however, was a comment made by one of the contributors, the CEO of a L&D/Training organisation, about their staff, which, I am sure, was meant in jest, but which surprised me by being aired in what I consider to be a reasonably 'enlightened' forum. The trigger word they used was 'subordinates'.

I've been a 'Manager' in both the public and private sectors for over 25 years. I've run my own business in partnership with my wife and others. I have a Level 4 Diploma in Management and have won a Training Manager of the Year award (for which I was nominated, without my knowledge, by my team and my own line manager). When I was ill last year, my team carried on our work autonomously and seamlessly, and continue to do so (apparently) now that I have followed a different professional path. If you read my LinkedIn profile, you will see that my career has always been one where I have worked collaboratively WITH others, even tho' I frequently held the title of being their 'Manager'. I have always considered those people to be my colleagues first and foremost and have never thought of myself as being 'superior' to them. I have always viewed my role to be that of developing my colleagues to get the best out of them that delivered the organisational requirements. To do that, I have met them as equals, as fellow-travellers with a shared interest in our field. And I have relied on them to fill in my blanks as I focussed on delivering our functional objectives.

So, back to the use of the term 'subordinates' in the above-mentioned tweetchat. I am not a fan of the use of the word 'passionate' in a professional context (as in, "I'm passionate about [insert subject here]". I think it's overused and consequently undervalued. It's become a cliche. As a result, I rarely use it. In fact, as circumstances and subsequent decisions have caused me to reflect on my professional future, I've realised that, actually, I'm not 'passionate' about L&D or Learning Technologies (that may turn out to be a career-limiting statement, of course). I'm good at them tho'. My track record demonstrates that. I am still very interested in and enjoy working in the field. I love the interactions and conversations I have with my peers and Personal Learning Network via Social Media and face to face. I know I have much still to offer, based on the knowledge, experience and skills I have developed over the last 35 years. But am I passionate about it? Really?

So I was surprised at my own reaction to the afore-mentioned tweet, referring to staff as 'subordinates'. I was genuinely shocked to see it, and I reacted in a totally emotional way. I was outraged. But I've learned about the pitfalls of 'firing from the hip' on social media What Else I Learned on my Holidays (2011) so I sat back, analysed how I really felt about it and then crafted and dropped a tweet anyway, acknowledging (hoping) that the comment had been made in jest, but challenging if that was an appropriate term to use nowadays.

One doesn't tweet challenging tweets without expecting some kind of response, so I wasn't surprised when the individual in question did respond. But I was surprised by the unrepentant (and frankly smug) response, that in their business, they do use that term (remember, this is the CEO of a large, apparently well-respected organisation, a self-proclaimed "performance training thought-leader"). 

Now well and truly triggered, I crafted and deleted several responses, finally settling on something close to what I wanted to say, which I then ran past my wife (@MandyRG) and asked her if I should even 'rise to the bait' by sending it. Her advice (as a trained psychotherapist) was that I was being invited into a 'game' and should be very careful about replying (wise woman!). But here's where 'passion' creeps back into the story. I really cared about this. I didn't want to let it lie. So I responded, acknowledging their right to operate their business as the liked, but that I chose to use different language in referring to my colleagues. Respectful but still making my point, I felt.

And then they hung themselves out to dry. Keen to get the last word in and/or to wind me up further, but forgetting that this was in a public forum, that their own staff may well see their tweets, forgetting that one person's 'humour' does not necessarily translate well in <140 characters, they further insulted their staff by tweeting two further even more dismissive and disrespectful terms to describe them. At which point, I withdrew from the conversation and walked away

Why have I shared this story with you? Not to name and shame (although regular followers may well have worked things out for themselves). Not to present myself as a champion of the underdog, nor some kind of 'supermanager'. But as a reflective piece on where and how it can all go wrong on social media, if and when we let our self-belief or passion (there, I've said it!) get ahead of our thinking and our mouths/fingers; how the difference between intent and impact should never be underestimated in public fora like Twitter.

Of course, I may have over-reacted to the whole thing. Maybe it was all tongue in cheek. Maybe I have played right into that individual's hands and shown myself up to be a self-righteous, humourless attention-seeker. I am, however, proud of myself. Proud of standing up for my values and beliefs in a professional and respectful manner. Proud of not being drawn into someone else's game. Proud of intuiting when to walk away.  And proud of not making a public and potentially business-impacting fool of myself.

Unless, of course, I have just done exactly that.

Your thoughts and comments are, as ever, very welcome.

Thursday, 11 February 2016

A Slack Future

I'm participating in a week-long online workshop on the subject of Futures, hosted by James Allen (@thejamesallen) of Creative Huddle (@creative_huddle). In the snappily-titled channel, #futureworkshop, James introduced the topic thus:


"Let’s talk about the future. We’ll find out what futurologists think is in store for us, and we’ll learn how to make our own predictions."


James had first shared the upcoming workshop of LinkedIn, advising that it was a new venture for Creative Huddle, using the Slack application as the platform for sharing content and facilitating the conversations. As I am now working with another HR & Training Consultancy who use Slack as their internal channel, I was keen to understand it's potential as a learning support tool. And as a science fiction fan, the topic of futures and futurology, combined with the opportunity to experience slack, was irresistable. So I signed up.

There are 10 of us involved in the Workshop. We're on Day 3 now, and for today's 'Task', James asked us to "list different types of futures that could occur. As with the previous task, write your thoughts in a post, expanding on each of the following headings:
  • The future is what I expect.
  • The future is better than I expect.
  • The future is worse than I expect.
  • The future is weirder than I expect.
And let’s try and define ‘the future’ for this particular task: at least ten years from now."
So, here's what I contributed today, and I await the peer review from my co-participants accordingly. If you'd also like to comment here, please feel free. Thanks.
-----------------------------------------------------------------------------------------------

Task 2: My Futures
I have always been a big fan of science fiction - both written and on film & broadcast media. I read Isaac Asimov and Arthur C Clarke in my early teens and was transported into what I have always considered plausible future and/or alternate realities, the verisimiltude of which relied on solid and consistent underpinning - if completely new - 'science'. I am old enough to remember watching the first ever episode of Dr Who (scared me rigid) and following Star Trek from the beginning. I am not, however, and never have been, a fan of Fantasy/Magical fiction as a result. Give me a Dalek over Bilbo Baggins any day.
I continue to read sci-fi regularly. It's my go-to literature when I'm between other reading, be it fact or fiction. I tend to read for pleasure, less for learning, but that's just my preference. So, with a nod to my Sci_fi reading...
  • The future is what I expect.
    • Global warming will raise sea levels faster than we have readied ourselves for and our weather patterns will continue to oscillate between extremes, whilst populations start to migrate inland and onto higher ground.
    • Our transport infrastructure will collapse under the weight of increased need and utilisation, both public and private. Grid-lock ensues. This will lead to...

  • The future is better than I expect.
    • Telecommuting finally becomes the norm as we all become short-term contractors
    • The South of England will become the new Champagne Region.
    • There will be a radical reassessment and readjustment of Elderly and end-of-life care, with a recognition of the need for a holistic, as opposed to a medical, approach, resulting in a huge investment in and provision of hospice care.

  • The future is worse than I expect.
    • Donald Trump gains the Republican nomination and wins the US Presidency.
    • Fear of - or actual - terrorist outrage/s will lead to an enforced surveillance and control structure to society, where guilt is assumed before innocence is proven. Society will accept this and live accordngly.
    • Sex will become a recreational and solo/virtual activity with tech surrogates representing the other partner/s (this may have already happened). Marriage will become the exception and be contractually time-limited & short-lived, probably only for procreation. The resulting progeny will be raised by robots.

  • The future is weirder than I expect
    • SETI makes contact with intelligent extraterrestial life and life as we understand it changes for ever.
    • AND/OR...
    • Global climate change forces the human race underground or underwater and we abandon the surface
    • OR...
    • Our alien 'friends' provide us with the technology and/or means to migrate off-planet and into the Universe.
 ------------------------------------------------------------------------------------------------------
Along the way, I am also learning a great deal about the features, benefits, limitations and potential of Slack. It's a win/win, as far as I'm concerned. I believe that James and the Creative Huddle team will be running further workshops like this, so I'd recommend getting in touch if you think it might be of interest to you or your colleagues.



Tuesday, 12 January 2016

Exclusion Zone

I kept away from social media yesterday. I felt that my SoMe (social media) communities were engaged in a collective discussion around a topic for which, although I had some sympathy, I was not 'qualified' nor engaged with enough to want to participate in or discuss, nor to raise any other topic which could be construed as 'off message'. The topic, of course, was the death of David Bowie.

This got me thinking about why so many people have a view that social media is 'not for them'; how they feel excluded from 'the club'; that they 'don't have anything to say' in those spaces. I get that. I have found a community - and a voice - in social media, principally in my professional field of Learning & Development, but also in other areas of personal interest. And those communities  have been enormously important and supportive to me and my family in this last year, for which I am eternally grateful.

But sometimes, it feels like I'm the only person in the world who hasn't been touched by - or indeed, cares enough about - some events. And that triggers my 'not belonging' injunction, big time. I feel myself drawing back into my shell, wanting to keep my head down, whilst trying to resist an underlying anger and almost contempt for others' genuine and sincere sharing of their individual feelings. This makes me feel even more unworthy and shallow, as though I am lacking in empathy or cultural awareness, whilst all around me are remembering, emoting, respecting and sharing their grief and their loss. 

This is difficult stuff, by the way, and I share my thoughts here advisedly. I made the mistake several years ago (2011 in fact) of expressing a contrary view to the death of another cultural icon in a fairly dismissive tweet, and was rightly called out on it. I blogged then about how that changed my perspective and thinking about intent versus impact in social media "What Else I Learned on my Holidays"

Nowadays, I try to exercise consideration (and thereby constraint) in my SoMe activities. I am very conscious of the appropriateness of topic or comment in the face of others' national, community, collective or indeed, individual experience, which is immediate and heartfelt. Whilst I recognise the importance and significance of David Bowie's leadership in our art, music and culture over the last 50 years, and I totally get how important he was to so many people - particularly, it appears, in my SoMe and PLN (Personal Learning Network) communities - and whilst sad for his family, friends and admirers for their loss, I remain pretty untouched by his death.

So I stepped back yesterday and let everyone get on with it. No offence intended.  As my Jewish In-Laws say at times like this, I wish you a long life.

Monday, 4 January 2016

New Normal (2)


And so it begins...

Today is Monday the 4th of January 2016, the first day of my 'new normal' working life. Regular readers of my blogs will be aware of the challenging year 2015 was for me and my family, a milestone year of fantastic highs and significant lows. That is now behind me and I will refer to it no more.

2016 is the year where I choose what I want to work on, how I want to work on it, and with whom. I have over 30 years' experience in Learning and Development, as a business owner and in the public and the commercial sectors. I have succeeded in my various roles and responsibilities by learning as I went along, stepping up into hitherto unknown territories, relying on my own quick study and the wisdom of my colleagues and co-workers, getting whatever training was necessary - and then getting on with the job, the best learning technique of them all.

My proposition is simple. I believe that no-one goes to work to have a miserable time and that, with the right support and encouragement, we can all have fulfilling, purposeful working experiences which benefit us, our colleagues, our customers, our families and the wider community in which we all live and operate. I believe that adult to adult dialogue and conversations between and amongst colleagues and facilitators is the way to achieve this - be it peer to peer, manager to colleague, or 'learner' to 'trainer/consultant'. People make mistakes. I've made mistakes. The big mistake would be to make that mistake again because we didn't learn from it the first time round. So listen. Don't judge (everyone is fighting their own battles that you know nothing about).

And now I'm choosing to step into a #newnormal working life and am offering my experience and pragmatic approach to L&D, Learning Technologies and Social Media to anyone who would be interested in working with me to improve themselves, their people and their outcomes.

If that's of interest, get at me via comments here, via Twitter, LinkedIn or About.Me

Thanks.

Niall