Professional Mentoring Unpicked #2

Photo by Masjid MABA on Unsplash

I wrote a couple of posts at the end of August into September, on the practice of #ProfessionalMentoring and the key elements that underpin it. This is the next post of the short series wherein I'm reflecting on and unpicking each of those aspects and how they inform my role as such a Mentor.

Key Aspect 2 - Guidance, Support, and Encouragement:

“The role of a professional mentor goes beyond simply giving advice. It involves active support and positive reinforcement.”

I see my role here being to help the mentee recognise the potential they have still to unlock, to build their confidence, help them celebrate wins along the way, and to stand with them when things get tough.

Some of my clients need support in raising their voice, internally and externally. We’re working on them showing up in the workplace, emphasising their own effectiveness and impact, sometimes being confident enough to say ‘no’.

In some instances, we’re working on them developing an external voice and presence, finding their tribe and engaging in discussion and debate whilst building relationships with fellow practitioners and other, more experienced practitioners, thinkers and commentators – online and face to face.

I’m listening and watching, amplifying and commenting publicly and also providing individual feedback and encouragement privately.
 
Some of my clients are people I consider to be my peers, in respect of career history, experience, seniority and – dare I say it - longevity, whilst others are at an earlier stage of their professional career.

I meet each of them where they are and we work out from there accordingly.

If any of the above sounds of interest and you think you could benefit from some professional mentor support, feel free to contact me for a no-obligation exploratory conversation, at niallgavinuk@outlook.com or via LinkedIn https://lnkd.in/eKGzSBz8

 
#Mentorship #Leadership #ProfessionalDevelopment #CareerGrowth

Generally Curious

Yesterday, I downloaded Don Taylor's (@DonaldHTaylor) Global Sentiment Survey 2018 report, the results of his annual survey based around one single question, "What do you think will be hot in L&D next year?". It was really interesting to see the "What will be hot?" trends rising, falling or lingering in the rankings over the last four years, with #AI (Artificial Intelligence) being the fastest riser from previous years.

This didn't come as a great surprise to me and, the more I read through the report, the less surprised I was by the rest of the general findings. And I got to wondering why that might be.

The answer seemed to lie in the fact that I keep my eyes open and my ears attuned to what's going on in Learning and Development, Learning Technologies, HR and business, partly because that's my professional arena, but it's also because I am genuinely interested in, and want to know more about this stuff for myself as much as for any current or future clients.

And I'm nosy! But I'm a nosy Generalist. Not just in work, but in life. My 'strapline' in my social media and professional profiles, and indeed, in the title of this blog, is 'I know a little about a lot and a lot about very little'. It's become my Personal Brand. And it reflects my curiosity, my inquisitiveness, my need to maintain and update a personal knowledge bank to enable me to function as a contributing member of the human race, as much as in my professional arena. I read; I watch and listen to the News; I listen to podcasts when I can, I talk to colleagues, friends, acquaintances in social media and in my face-to-face social and professional networks.

So, I wasn't overly surprised about AI being such a high flyer in Don's report, because I've been paying attention. People I follow - in the L&D, HR and Tech arena, but also in the 'real world', the Press, broadcasters, social media, general population and my friends are also seemingly discussing the opportunities and threats of automation and artificial intelligence. I got an Amazon Echo, precisely because I wanted to understand it's capabilities and relevance for both my own professional and personal knowledge.  (So far, it's made shopping easier and it's good source of music and, in my view, it may be artificial, but it ain't yet intelligent!). Now, if someone were to ask me about AI, at least I have an informed opinion. At least I can enter into a discussion about it from a reasonably well-informed position and we can have a good chat about it. Or I can connect them to other people in my network who have more specialist knowledge and experience than I.

And this goes to the heart of my thinking, and my question to you - Are you a Generalist or a Specialist? Do you Look Up from your own safe, 'specialist' position at work or in life, peer over the top of your life/work silo and sniff the air around you? Do you know what's going on in 'the real world'? And are you able to translate that back and connect it into your own life & work and that of others around you? Because nowadays, we need to be able to do just that.

We need to be nosy, inquisitive, curious, interested (and interesting), because we live in interesting times - dynamic, fast-changing, inter-connected, scary times. We need to have the skills to be able to challenge received information, to not accept things at face value, to probe, to explore. We need to build the resilience, attitude and skills that will enable us to flex, adapt, change direction, and/or alter our very behaviours. Again. And again. 

I see many nowadays with a hardening narrowness of view, no peripheral vision, an inability to connect the apparently unconnected, lacking the skills to recognise the impacts of one thing on another and who, consequently, are unable to see and prepare for what may lie ahead. I see it in both my professional and my personal life. And it worries me.

The world is changing. Life is changing. Work is changing. #LookUp!

Giving Voice

I've been been banging on about 'customer voice' for a while now, particularly in terms of Learning & Development and the places where we meet and discuss improving what we do. I've said for some time that the danger is that we talk to ourselves in an echo chamber, second guessing what works and what doesn't, without the input of either the commissioners of our work or the recipients.  We may very well do that within our individual service provision, but we rarely hear it in open debate with and from our customers. And it's the 'critical friend's' opinion that's missing, in my view.

I was reminded of this by a couple of personal and unrelated experiences recently where my voice was heard and I was able to influence outcomes.

Where I live, alongside a busy rail line, we have a small plot of land behind our garden, owned by Network Rail. In July we were advised that they planned to build a new electricity sub-station, comprising some four different structures and ancillary equipment, directly behind our fence line and overlooking our gardens and rear living rooms, and which we would overlook from our upper floor bedroom. Three properties were going to be directly affected, our's being the middle. No planning permission was required apparently, as it's their own land. However, we wrote to the Council and NWR itself and raised our objections, were invited to a neighbours' open evening and discussed the impacts with them and their contractors at some length. And there was the first hint that perhaps this wasn't a huge behemoth riding roughshod over their neighbours - they brought plans and talked us through them, they put personable, knowledgeable and articulate people forward to engage us in discussion and they listened to our concerns. Maybe this wasn't quite the fait accompli that we feared.

(As it happens, the build didn't start on the previously advised date and we never got any explanation). And then, last week, out of the blue, we received an email advising that they had taken many of our concerns on board and offering a second, revised plan, moving the structures away from our boundary and putting the largest of them furthest away from us. And we were invited to meet again to discuss the amended plan. We had that meeting this morning and, whilst there is little doubt that the sub-station will still be built, I was surprised at how amenable and creative the contractors were prepared to be in further working to soften the landscaping and visual impacts. We'll see how this all plays out in reality, but I am pleasantly surprised at how we have been seen and heard in this process, when they could so easily have just gone ahead without consideration of or discussion with their neighbours.

 

My other experience of customer voice being heard was today, when I switched our energy supplier via a comparison website which did all the hard work for me. By entering our post-code and our current use and expenditure on gas and electricity, the website was able to offer a range of alternative suppliers and charge plans, all of which showed larger to smaller savings over a year, and on a month-by-month basis. Actually making the switch was just as easy, merely adding a few more details, and they take care of everything for you.

So here's a great example of the customer being able to exercise informed choice in what was once a complex supplier market and convoluted process, enabled by the application of user-friendly technology.

Customers, consumers, passengers, neighbours, clients, learners, stakeholders - call them what you will in whatever field - nowadays expect and deserve to be heard and to have their needs and requirements met in hassle-free, relevant and personal ways. What are the implications for L&D? Are we listening? And, as importantly, are we capable of flexing accordingly?

Listen Up!

This blog has lurked around for a while, unpublished. I wasn't convinced it 'had legs'. So I want to thank Sukhvinder Pabial ( @sukhpabial ) for his joyous weekend blog Acapella Music and Pentatonix which reminded me why I penned this in the first place.

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I have started listening to music again.

"Why is this news?", I hear you ask. Maybe not of much import to or impact on you, but it's another step along my cardiac bypass recovery and readjustment path, and indeed, links to and supports another of my 'life themes', 'Look Up! See blog, "Things Are Looking Up"

I have grown to value silence. During my recovery, when I was not out walking and building up my stamina and strength, I spent a lot of my time alone during the day, as Mandy was at work and the children (young adults), albeit home for the holidays, were doing their own thing elsewhere. I 'switched off' from the noise of social media and any work-related activities.

And in this new-found silence, I resisted back-filling it. I only watched breakfast TV, and then switched everything 'noisy' off - no TV, no radio, no iPod/Pad/Phone, no stereo system (remember them?). On my walks, as well as 'looking up', I have been 'listening up', hearing birdsong, wind in branches, waves on pebble beaches, seagulls calling... And just taking it all in.

And I've been wondering why I haven't been inclined to listen to music. I have wide musical tastes (I shan't bore you by listing them) and have always enjoyed both recorded and live performances. So what changed?

I had to travel up to London on the train recently, and after being on the train for 10 minutes, I chastised myself for forgetting my earphones. And there it was! I didn't want to listen to music on my 'phone for the pleasure of listening to music itself - I wanted to drown out the intrusion of the chatter, laughter, crying children, leaking personal stereo headphones and incessant service announcements which permeate modern train travel. I was taken right back to my commuting days and the 'familiar bad feelings' associated therewith.

I realised that I had begun to associate music with an unpleasant experience by using it as a distraction, a disconnect, if you will, from that experience and the people around me and thereby I devalued something that has given my heart and soul much pleasure and comfort over the years. This realisation made me sad.

So I determined to lay the ghost and reconnect with my music. We have a large collection of CDs and online music. I decided to re-explore that collection and other sources - and write this blog. As I have written, revisited and edited, I have been accompanied throughout by music that I have not 'listened' to for a long time.

 

So Listen up - this blog is brought to you by the Philip Glass Ensemble, by the Michael Nyman Band, Jeff Lynne's ELO, Elton John and, right now, by The Eagles. But there is so much more to discover and enjoy out there.

I'm listening...!